INTERNET BANKING

Security Information

Safeguard Your Account

Nobody knows your account better than you. That’s why you should never share your card details, internet banking log in and token with anyone over the phone, SMS or email.

cititad Bank Limited is continuously developing and implementing security enhancements to ensure the integrity of our Online Banking platform. Our goal is to protect your online safety, the confidentiality of our customer account and personal data.

Security Tips

  • Giving away your Internet Banking login, card details, PIN and codes from your token device, gives anyone total access to your account. cititad Bank Limited will never ask for any of these details via any form of communication
  • Keep your ATM cards safe and do not share your personal identity number (PIN) with anyone. Do not keep any written copy of your PIN with your card. Memorize it.
  • Seeing a phone number or email address you recognize does not mean it is genuine. Always give cold-callers a cold reception
  • Use your hand or body to shield your PIN when you are conducting transactions at the Automated Teller Machine (ATM) or when making Point of Sale (POS) transactions at retail stores.
  • Create strong passwords for your Internet Banking login and card details. Change them often.
  • Check your bank account statements and card transactions regularly to make sure these only reflect transactions you have made. If you see a transaction you cannot explain, report it to the bank.
  • Subscribe to SMS alerts to be delivered to your cell phone or email, so you can stay updated on your account activity.
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  • Sign the signature stripe on the back of your credit card as soon as you receive it.
  • Never let anyone else use your card.
  • Keep your card in a safe place.
  • Don’t let your card bend or get scratched.
  • Keep your card away from magnetized objects and phones.
  • Get your card back anytime you use it.

Dear Customer,
Please protect yourself online by following these simple steps:
1. NEVER divulge your full Internet banking access code, username and password or your ATM pin.
2. NEVER respond to an e-mail that asks for your confidential or personal security information.
3. ALWAYS verify the url where you are entering your login details. Our authentic internet banking url is:
4. Install and maintain anti-virus software
5. Install and activate a Personal Firewall
6. Keep your computer software up to date.

Simply follow any of these steps:

  1. Deactivate your phone line immediately by contacting your network provider.
  2. Send an email to support@cititad.com
  3.  

For mor infomation contact us

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